Shipping & Returns
RETURNS & EXCHANGES
Online returns are easy. If for any reason you are unhappy with an item that you purchased from Unique Handicraft London you may return it within 21 days of receiving the item for either an exchange or refund. All returns must be authorized by email: contact@uniquehandicraft.co.uk. Returns must be received within 21 days of you receiving your order.
All products returned must be in original unused condition, without any tags removed. Products returned damaged, worn or altered may not be accepted and may be sent back to the customer. All charges related to shipping are your responsibility and are non-refundable.
Payment of duty and tax charges is still the responsibility of the customer (where applicable). All items sold at a discounted price will be considered as final sale. Unique Handicraft London reserves the right to refuse any returns at any time.
SHIPPING & HANDLING
All UK orders. orders placed Monday – Friday are subject to a 24 - 48 hour processing time. If an order is placed on a Saturday or Sunday, it will ship out the following Monday (excluding Holidays). No International Shipping.
Shipping Fees are based upon price range, weight, and location, wherever applicable. Express shipping is available at an additional cost.
We are not responsible for shipping delays by carrier.
Due to the High Value of some of our products, a delivery signature will be required on all packages.
Failed Delivery/Return to Sender
If your package can not be delivered due to given incorrect shipping address and/or phone number, the package will be returned to us at the customer's expense.
If the receiver is absent for all delivery attempts, the package may be held at the local shipping company's center for pickup. If the customer fails to pick up the package for any reason, the package may be returned to us at the customer's expense.
Damaged/Opened Box
If you receive a package and it is damaged or opened, Please take a photo before checking the contents inside. Please submit a claim to contact@uniquehandicraft.co.uk
We are not responsible for damaged/missing items caused by the carrier.
We reserve the right to cancel any order at anytime.